Health, Safety & Security


We will continue to follow our current Covid-19 Protocol for clients and staff until we are advised otherwise by relevant professional bodies. 


Health & Safety

The health, safety and wellbeing of your dog is paramount to us and with the implmentation of a rigorous cleaning regime we are able to reduce the risk of illness whilst dogs are in the centre.  


Dogs that have a non-contagious condition such as arthritis are welcome at the centre and we are happy to administer medication if needed (we are medically qualified and experienced to do this).


To ensure the continued health of the dogs at the centre we ask that all dogs are flea, tick and worm treated regularly and are up to date with their vaccinations (or have a valid titre test certificate) including:

  • Canine distemper
  • Canine parvovirus
  • Infectious canine hepatitis
  • Leptospirosis
  • Canine parainfluenza (Kennel Cough)


In the event that a dog falls ill at the centre we will contact the owner straightaway.   If they cannot be contacted and we feel that veterinary assistance is required we will contact Orchard Veterinary Practice in Glastonbury unless we are advised otherwise by an owner.  We require all owners to sign a veterinary treatment authority allowing us  to approve veterinary treatment up to a pre-agreed amount in the event we are unable to contact the owner or emergency contact. 


Please Note: We are unable to take dogs that have serious behavioural issues with other dogs or have a history of aggression or bitting.      If you are unsure whether this applies to your dog please contact us to discuss it further.    All dogs over the age of 6 months must be neutered unless agreed with us beforehand.  We are happy to accept un-spayed bitches at the centre but they will not be able to attend when they are in season. 



Our site is accessed by large metal gates that are padlocked from the inside during the day.  Your dogs are always supervised in our indoor and outdoor facilities and the garden enclosed with a 6ft high stone wall on all sides so the dogs are safe and secure.   No unauthorised access to the site is permitted.   All equipment and plants/vegetation that dogs may have access to at the centre are dog friendly/non-harmful to animals.


When dogs are off site, such as for walks, they are always supervised, kept on a lead and whilst in our care all collars are fitted with an additional tag with the centre's contact details so in the very unlikely event your dogs is lost the centre can be contacted as soon as they are found. 

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